HVAC Sales & Supply Co., Inc.

 

Online Privacy Policy

Last updated on June 26, 2014.

Please note that the practices of HVAC Sales & Supply Co., Inc. ("HVAC"), with respect to data collected and used by HVAC in connection with this website, are governed by this online privacy policy (“Privacy Policy”) as amended from time to time, and not the privacy policy in effect at the time the data was collected. Please regularly review our Privacy Policy. If you have objections to the Privacy Policy, you should immediately discontinue use of the Site and the Products and Services enabled by the Site. This Privacy Policy does not govern privacy practices associated with offline activities, websites other than the Site, or Products and Services not available or enabled via the Site.

Changes in Privacy Policy

All personal information ("personal information" is defined as any information that identifies or can be used to identify the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. HVAC may change the Privacy Policy from time to time at its sole discretion.  You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy after such notice has been posted with the following exception: if HVAC sells assets (or the assets of a division or subsidiary) to another entity, or HVAC (or a division or subsidiary) is acquired by or merged with another entity, you agree that HVAC may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without obtaining your further consent, but HVAC will provide notice of such asset sales, acquisitions, or mergers on this Site.

Entities collecting personal information

All information collected on this site is for HVAC’s personal use and will not be shared with any third parties or anyone not directly associated with HVAC.
The Site contains links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.
You may access and correct your personal information and privacy preferences (such as whether you wish to receive promotional communications) by writing HVAC at:
HVAC Sales & Supply Co., Inc
Attn: Change of Address/Privacy
2015 Thomas Rd.
Memphis, TN 38134
USA
Personal information submitted through this Site or in connection with the Products and Services that is not Registration Information is not accessible online.

Collection of personal information

As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, HVAC may ask you to provide certain information about yourself by filling out and submitting a form. It is optional for you to engage in these activities. If you elect to engage in these activities, however, HVAC may ask that you provide personal information, such as your first and last name, mailing address (including ZIP code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personal information. When ordering Products and Services via the Site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
When you use the Site and the Products and Services, HVAC may also collect certain information about your computer to facilitate and evaluate your use of the Site and the Products and Services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, referring or exit webpages, and the Internet Protocol (IP) address of your computer. Adobe also uses such information to measure traffic patterns on the Site and usage of the Products and Services. We do not match such information with any other information held by HVAC unless we have your consent.
HVAC has established relationships with various service or merchandise providers whose services may be available to you from the Site, from websites that are linked to the Site, or in connection with the Products and Services. Typically, these providers offer services that HVAC customers might find useful. In order to use those providers’ services, you may be required to provide personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider's website will be subject to the privacy policy posted on that site, and personal information that you provide while on the Site will be subject to this Privacy Policy.

How your personal information is used

HVAC collects your information in order to record, support and facilitate your participation in the activities you select. If you subscribe to or register for Products and Services, for example, the information is used to register your rights, if any, that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your personal information is also used to track customer preferences and keep you informed about product upgrades, special offers, and other products and services of HVAC and selected third parties unless you have opted not to receive such communications or such communications are prohibited by law.
HVAC may collect information about the use of the Products and Services and the Site, such as the number of downloads, types of Services used, how many users we receive daily, and the IP/Internet address of your computer. This information is collected in aggregate form, without identifying any user individually.
HVAC may use this aggregate, nonidentifying statistical data for improving the Site and the Products and Services, providing more relevant experiences to our customers and for statistical analysis.

Your choices with respect to personal information

HVAC recognizes and appreciates the importance of responsible use of information collected on the Site and in connection with the Products and Services. HVAC will respect your legal rights regarding access to and correction and deletion of your personal information. HVAC may communicate information to you regarding products, services, and special offers available from HVAC or selected third parties unless you have opted not to receive such communications or such communications are prohibited by law. Except in the particular circumstances described in this Privacy Policy, HVAC will not provide your name to other companies or organizations without your consent.
There are other instances in which HVAC may divulge your personal information, such as where required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Protection of your personal information

The personal information that you provide in connection with registering yourself as a user of the Site or of the Products and Services is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on secure servers that only selected HVAC personnel and contractors have access to via password.

Tracking, use of cookies, web beacons and similar devices

In order to improve our Products and Services and the Site and provide more convenient, relevant experiences to our customers, we and our vendors may use "cookies", “web beacons”, and similar devices to track your activities. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables HVAC to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar device may be used by which a Product and Service may send data to a server when a set of user-initiated events occur such as the “Add to Cart” button is clicked. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card, and does not store any data on your computer.
While HVAC may use cookies and similar devices to track your use of the Site and the Products and Services, such as the number of downloads, types of Products and Services used and downloaded, how many users we receive daily, and our web servers automatically log the IP/Internet address of your computer, HVAC does not use this information to identify you personally. However, if you expressly provide consent for the Site or the Product and Service to "remember" the unique identifier that you select when you register for various activities on the Site or the Products and Services, that unique identifier will be stored on a cookie on your computer and that unique identifier will be linked to your Registration Information. As a result, your navigation path around the Site and the Products and Services will be tracked.
Most browsers are initially set to accept cookies, and most Products and Services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or the related Products and Services.) Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such Products and Services or on Site pages relating to such Products and Services.

Privacy complaints

HVAC takes its users' privacy concerns seriously. If you believe that HVAC has not complied with this Privacy Policy with respect to your personal information, you may write to:
HVAC Sales & Supply Co., Inc.
Customer Information
2015 Thomas Rd.
Memphis, TN 38134
In your letter, please describe in as much detail as possible the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your complaint promptly.
Also, please note that HVAC is not responsible for the content or privacy practices of non-HVAC websites to which this Site or any other HVAC website may link. You should review the privacy policy of such sites before using the sites.